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2024 Annual Report

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The Office of the Registrar serves students and the campus community by providing essential services that support enrollment, retention, and degree completion while ensuring the accuracy of academic records. Our responsibilities include evaluating transfer credits, awarding undergraduate degrees, and maintaining articulation agreements with other institutions. We also assist new and continuing students with class registration, maintain academic records, produce transcripts and diplomas, and review petitions for exceptions to university policies.

The Office of the Registrar is managed by the University Registrar, Associate Registrar, and Assistant Registrar. The department is composed of six units with their respective responsibilities.

Registration: Manages requests for course add, drop, withdrawal, and pre-requisite issues. Answer phone calls and support Registrar's Service Center. 

Records: Processes all student academic records requests. 

Petitions: Administers and oversees university petitions. 

Transfer and Graduation Evaluation: Performs transfer and graduation evaluations, confers undergraduate degrees, and facilitates diploma orders. 

Articulation: Develops and updates articulation argreements while maintaining the ASSIST.org platform.

Titan Degree Audit: Ensures the accuracy of degree audits, incorporates program or curriculum updates, and implements the uAchieve planner and scheduler tools.

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Strategic Plan 

The Office of the Registrar strategic plan is aligned with the CSUF 2024-2029 Strategic Plan: 

  1. Enhance support for student access, learning, and academic success; and
  2. Innovate and improve campus operations. 

Our department strategy focuses on: 

  1. Ensuring all students have a smooth experience in streamline transfer and graduation evaluation process, 
  2. Implementing an academic planner and scheduler for undergraduate students,
  3. Recruiting, training, and retaining motivated staff, and 
  4. Enhancing transparent communication and procedure to campus partners.
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Plan Objectives

Transfer Credit Evaluation Improvement

  • Document current transfer credit evaluation workflows and procedures using process mapping. 
  • Create detailed flowcharts of current processes by campus event, e.g., orientations and Census. 
  • Conduct a weekly evaluation to determine the number of student transfer credits that can be processed. 

Eliminate Graduation Process Barriers 

  • Identify barriers and evaluate the graduation check process. 
  • Develope a plan to implement automated graduation check proceses. 
  • Remove the graduation fee from the graduation check process.
  • Develope a new procedure for collecting the graduation fee (e.g., when is this collected, what is it tied to). 
  • Implement automated graduation checks for all undergraduate students completing a single major/degree.

Titan Degree Planner and Scheduler Implementation 

  • Develop the pilot program framework.
  • Collaborate with IT and CollegeSource uAchieve to configure the planner.
  • Develop training materials and conduct training sessions for academic advisors, faculty, and staff. 
  • Launch the pilot program for newly admitted students. 
  • Develop schedule implementation plan. 
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Accomplishments

Signature Projects

Academic Disqualification Appeals Spring 2024

The University Registrar reviewed 99 academic disqualification (DQ) appeal applications.

Stop-Out Policy Effective Spring 2024

Stop-Out Policy

Eligible undergraduate students, excluding disqualified students, F-1 visa students, and newly admitted students in their first term, may now take a break for up to two consecutive semesters while maintaining their continuous enrollment status. 

Updated Academic Disqualification Standards Effective Spring 2024

Academic Disqualification

Undergraduate students will be academically disqualified if their overall cumulative GPA falls below the following thresholds: 

  • 1.50 for freshmen,
  • 1.70 for sophomores, 
  • 1.85 for juniors, and
  • 1.95 for seniors.

Notarizations of Academic Documents

The Registrar's Office processed 35 notarizations of diplomas, transcripts, and degree verification letters for CSUF alumni. 

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  • inquiries | Information Services
  • 5139 | In-Person
  • 10761 | Calls
  • 11881 | Emails
  • 16279 | Self-Service Help Desk
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Registration

  • 8,944
  • AEM Forms
  • The breakdown of AEM forms is as follows:
  • 5,394 Non-Medical Withdrawals,
  • 1,495 Late Adds,
  • 1,173 Excess Unit Requests,
  • 628 Medical Withdrawals,
  • 253 Time Conflict Requests,
  • 41 Section Change and other requests.

 

  • 593
  • Instructor-Initiated Drop Requests

Records

  • 10,278
  • Major/Minor Changes

 

  • 2,928
  • Grade Changes

 

  • 20,733
  • Transcripts Issued
  • Transcript issuance consists of 406 transcripts issued directly at CSUF and 20,327 transcript requests processed via the National Student Clearinghouse (NSC).

 

  • 2,101
  • Verifications

Petitions

  • 864
  • Retroactive Petitions
  • These petitions comprise of:
  • 375 retroactive changes of grading basis,
  • 264 retroactive add requests,
  • 165 retroactive withdrawal requests,
  • 60 retroactive changes in unit value.

 

  • 492
  • Other Petitions
  • These petitions account for:
  • 255 repeat exception inquiries,
  • 73 requests for postgraduate credit,
  • 58 petitions for a fourth repeat,
  • 41 petitions to exceed the grade forgiveness and average limit (28 units),
  • 32 petitions for GE variation requests, and
  • 33 additional various petitions.
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Transfer and Graduation Evaluation

Transfer Credit Evaluations

  • 1,822
  • Spring 2024 admitted students, completed by March 12, 2024.

 

  • 5,524
  • Fall 2024 admitted students, completed by September 10, 2024.

 

Undergraduate Degrees Awarded

  • 2,415
  • Fall 2023 undergraduate degrees awarded on January 2, 2024.

 

  • 5,566
  • Spring 2024 undergraduate degrees awarded on May 24, 2024.

 

  • 1,349
  • Fall 2023 undergraduate degrees awarded on August 2, 2024.

 

External Transcripts

  • 11,377
  • External transcripts entered into uAchieve academic records.

Articulation

  • 2,955
  • Transfer courses reviewed in Transfer Evaluation System (TES).

 

  • 2,955
  • Transfer courses articulated and added to TES.

 

  • 12,148
  • Transcript Entries

Titan Degree Audit

6,928 TDA exceptions processed in total:

  • exceptions | TDA Exceptions
  • 1327 | College of Engineering and Computer Science
  • 1285 | College of the Arts
  • 1176 | College of Business and Economics
  • 1143 | College of Health and Human Development
  • 908 | College of Humanities and Social Sciences
  • 721 | College of Natural Sciences and Mathematics
  • 368 | College of Communications
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